Client is seeking experienced Epic Senior/Application Developers to provide technical leadership and support for the development, configuration, and ongoing maintenance within the Epic system. Core job duties include:

• Collaborate with application owners and stakeholders to identify critical functional requirements for new or revised clinical applications.
• Recommend technical design and procedures for new or revised applications.
• Configure and customize applications.
• Review and analyze system problems to identify solutions and/or make appropriate referrals.
• Develop and maintain detailed project plans associated with system development, deployment, and ongoing support.
• Develop and maintain documentation to ensure recovery capability, as well as satisfactory and stable performance of the platform(s) and all applications and processes.
• Travel to customer sites for sustained periods of time to support application implementation, upgrade, and/or optimization.

Seeking skillsets for all supporting Epic modules, including but not limited to:

• Ambulatory
• ASAP
• Beacon
• Beaker
• Cadence/Referrals/Prelude
• Cupid
• Dorothy
• Grand Central
• Hello World
• HIM
• Inpatient Orders
• Location Services
• MyChart / Welcome
• OpTime
• Resolute PB, HB, HB/PB
• Stork
• Willow (Inpatient & Ambulatory)

Education and Experience (Required):

• Experience in the development and/or support of applications used by non-technical customers to support and enhance healthcare workflows processes
  • typically 5-7 years for Senior Developer in leadership roles including experience with programming tools and a comprehensive understanding of database technologies
• Experience contributing to the support, configuration and development of at least one Epic specific healthcare enterprise application.
• Experience working with application owners and/or vendors to analyze system and integration requirements.
• Demonstrated knowledge of and experience with basic project management.
• A valid driver's license and ability to meet UI Fleet Safety requirements.
• Ability to communicate effectively both verbally and in writing with technical and nontechnical staff; and demonstrated job-related experience and/or commitment to diversity in the work/academic environment.
• Demonstrated knowledge of and experience with modules specific workflows
• Epic certification(s) required in modules applying for; preference for multiple certifications with proven implementation experience.
• Experience collaborating with technical and non-technical staff on system implementation projects.
• Experience supporting Epic in a Critical Access Hospital or Rural Health Clinic setting.
• Proven ability to write application test scripts.
• Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience.

Logistics:

• Must be willing to travel to mid-west on a regular basis as needed throughout the implementation and delivery of training
• Location: Client is located in the mid-west / must be willing to work CST
• Start Date: Late April / Early May
• Duration: Contract length pending each specific module initiatives, some projects will be small to large scale implementations that may be up to 12 months.

Client is seeking experienced Epic Senior/Project Managers to provide project management leadership and support for the development and ongoing maintenance of Epic Project Implementations. Core job duties include:

• Plans, estimates, organizes, and manages multiple small to medium projects and/or multiple larger-scale projects.
• Communicates both within the team, stakeholders, and Senior Project Managers.
• Establishes and assures effective teamwork, communications, and reporting at the project phase level and at the management and stakeholder level for the status of projects.
• Gives continuing feedback, recognizes achievement, and recommends improvement.
• Creates and maintains project lists of issues and potential problems.
• Cooperates with project team members to produce status report updates.
• Conducts and reports on project budget variance analysis.
• Organizes projects that span disciplines, geographic areas, and business cultures.
• Plans for allocation of project resources in line with unit goals, strategic and business objectives.
• Facilitates and manages project planning, estimating, scheduling of low to medium-risk, low to medium-impact projects.
• Verifies and confirms project funding and budget assignments and allocations.
• Organizes projects and ensures that they are executed successfully to plan.
• Identifies risks and vulnerabilities and creates contingency plans.
• Identifies reporting and control requirements and reflects them in all project plans.

Experience and Education Requirements:

• Project Management experience, typically 3-5 years implementing and managing multiple large-scale programs/projects.
• Ability to lead process improvement activities to make enhancement recommendations and implement workflow and business process changes.
• Demonstrated ability to work independently with a strong focus on customer service utilizing established PMO Program/Project Management methodology, processes, procedures, tools, and techniques to improve quality measures and metrics.
• A valid driver's license and ability to meet UI Fleet Safety requirements.
• Ability to communicate effectively both verbally and in writing with technical and nontechnical staff; and demonstrated job-related experience and/or commitment to diversity in the work/academic environment.
• Demonstrated strong project management, organizational and facilitation skills.
• Experience leading teams and people to successfully implement change utilizing a positive, can-do attitude to inspire others.
• Proficient in Project Management tools such as M365, MS Teams, MS Project, MS Word, MS Excel, MS SharePoint, MS Visio, and MS PowerPoint.
• Experience with the concept of the PMBOK (Project Management Book of Knowledge) and applying project management principles, methodology & processes, tools & techniques to managing projects.
• Ability to simultaneously lead multiple small to large-scale projects.
• Experience implementing Epic in a Critical Access or Rural Health Clinic setting as part of a community connect install.
• Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience.

Logistics:

• Must be willing to travel to mid-west on a regular basis as needed throughout the implementation and delivery of training
• Location: Client is located in the mid-west / must be willing to work CST
• Start Date: Late April / Early May
• Duration: Contract length could be up to 12 months

Client is seeking an experienced Epic Interface Analyst to provide technical leadership and support for the development, configuration and ongoing maintenance of Epic Interface application. Core job duties include:

• Evaluate new systems for interface needs; analyze system interface requirements and estimate required work effort.
• Respond to change requests by evaluating requirements and designing modifications to interface logic.
• Understand and adhere to Change Management policies and procedures.
• Understand and adhere to IT Security policies and procedures.
• Provide first and second level support to customers and application technical teams to evaluate and respond to operational issues.
• Monitor critical systems in Production.
• Manage operational issues related to interfaces. Work with development teams to evaluate, design, and implement appropriate solutions, and maintain necessary documentation.
• Maintain the Cloverleaf interface engine including ongoing maintenance and periodic system upgrades.
• Evaluate and implement needed modifications to interfaces in response to upgrades of Epic and other third party vendor systems.
• Develop standards for documentation to ensure recovery capability
• Develop work plan and time schedules for computing projects including outlining phases, identifying personnel, and computing equipment requirements. Monitor progress and revise schedule and plan as needed.
• Identify business system solution requirements by analyzing work processes and operations; evaluate business and information systems functionality.

Experience and Education Requirements:

• Epic certification/accreditation in application of support area.
• 5-7 years of programming experience using Cloverleaf, Epic Bridges, and a programming language, such as C or BASIC, in an ambulatory or hospital setting.
• Experience working with application owners and/or vendors to define system requirements, integration requirements and understand business needs.
• Demonstrated experience working with end-users to define system requirements, understand business needs and convert business requirements into functional/technical specifications for complex integrated systems build.
• Demonstrated knowledge of and experience with technical project management.
• Experience with Critical Access Hospital or Rural Health Clinic workflows.
• Experience communicating and collaborating with technical and non-technical staff on system implementation projects.
• Strong problem-solving skills and experience adhering to regulatory requirements with respect to system configuration.
• Proven ability to write application test scripts.
• Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience.

Logistics:

• Must be willing to travel to mid-west on a regular basis as needed throughout the implementation and delivery of training
• Location: Client is located in the mid-west / must be willing to work CST
• Start Date: Late April / Early May
• Duration: Contract length pending each specific module initiatives, some projects will be small to large scale implementations that may be up to 12 months.

Client is seeking experienced Epic Senior/Application Developers to provide technical leadership and support for the development, configuration and ongoing maintenance of Epic Unified Communications applications. Core job duties include:

• Collaborate with application owners and stakeholders to identify critical functional requirements for new or revised communications applications.
• Recommend technical design and procedures for new or revised applications.
• Configure and customize applications.
• Review and analyze system problems to identify solutions and/or make appropriate referrals.
• Develop and maintain detailed project plans associated with system development, deployment, and ongoing support.
• Develop and maintain documentation to ensure recovery capability, as well as satisfactory and stable performance of the platform(s) and all applications and processes.
• Travel to customer sites for sustained periods of time to support application implementation, upgrade, and/or optimization

Experience and Education Requirements:

• Experience in the development and/or support of applications used by non-technical customers to support and enhance healthcare workflows processes typically 5-7 years for Senior Developer in leadership roles including experience with programming tools and a comprehensive understanding of database technologies
• Experience contributing to the support, configuration and development of at least one Epic specific healthcare enterprise application.
• Experience working with application owners and/or vendors to analyze system and integration requirements.
• Demonstrated knowledge of and experience with basic project management.
• A valid driver's license and ability to meet UI Fleet Safety requirements.
• Ability to communicate effectively both verbally and in writing with technical and nontechnical staff; and demonstrated job-related experience and/or commitment to diversity in the work/academic environment.
• Demonstrated knowledge of and experience with any of the following workflows: secure chat messaging, automated push notifications, and Voice-over-IP (VoIP) calling.
• Epic certification(s) related but not limited to the following: EpicCare Ambulatory, EpicCare Inpatient Clinical Documentation.
• Experience collaborating with technical and non-technical staff on system implementation projects.
• Experience supporting Epic in a Critical Access Hospital or Rural Health Clinic setting.
• Proven ability to write application test scripts.
• Bachelor's degree in a related field or an equivalent combination of education and related application development/support experience.

Logistics:

• Must be willing to travel to mid-west on a regular basis as needed throughout the implementation and delivery of training
• Location: Client is located in the mid-west / must be willing to work CST
• Start Date: Late April / Early May
• Contract length pending each specific module initiatives, some projects will be small to large scale implementations that may be up to 12 months.

Client is seeking a highly skilled HIM consultant with strong Epic HIM/ROI expertise to provide compliance-oriented oversight, workflow and control assessment, actionable recommendations, and documented quarterly reporting to the Administrator. The purpose of this project is to provide oversight of the hospital's Epic-based medical record system, including Epic-enabled Release of Information (ROI) workflows and Legal Medical Record governance, in regulation with State Law. Consultant will be responsible for emphasizing Epic configuration, workflow controls, auditability, and operational practices that ensure the hospital can reliably define, protect, retrieve, and disclose the Legal Medical Record and Designated Record Set.

Certification / Skillset / Experience Requirements:

• Minimum 5 years of acute care medical record system oversight (including ROI and legal medical record governance)
• Consultants must be able to demonstrate Epic proficiency in HIM/ROI and medical record integrity workflows, including build-aware workflow evaluation (ability to assess whether Epic tools/configuration support policy and compliance)
• Consultants with RHIA certified is preferred; RHIT acceptable with demonstrated acute care HIM leadership experience
• Consultants must demonstrate experience in the following:
  • Epic HIM operations: chart completion workflows, document management, indexing/scanning, deficiency management (as applicable).
  • Epic-enabled ROI workflows and auditing (including release tracking/logging, authorization management, disclosure accounting, and timeliness monitoring).
  • Legal Medical Record/Designated Record Set definition and operationalization within Epic (what is included/excluded and how it is produced/exported).
  • Epic record integrity controls, including amendments/corrections, late entries, patient identity overlays/duplicates (MPI), merge/unmerge governance, and authentication/attestation workflows.
  • Epic security and audit trail interpretation relevant to HIM functions (access controls, break-the-glass, chart access auditing, and disclosure traceability).
  • Survey readiness support with emphasis on Epic evidence (reports, audit logs, control documentation, policies mapped to Epic workflows).

Logistics:

• Part-Time: Estimated at roughly 12 hours per week, with ability to take on more hours as requested
• Travel: Primarily Remote; Must be willing to travel on-site once per year
• Duration: 12 Month Contract
• Time Zone: Must be willing to work Aleutian Standard Time

Hospice and Palliative Care Provider in New York is seeking a Project Manager to move the organization from ShiFox Practice Management EHR to Medent Practice Manager. This resource will be responsible for guiding the organization through a gap analysis of current state build within ShiFox, followed by the management of the implementation phase for Medent Practice Manager including design/specification phase, build, integrated testing, (etc) and delivery by the end of Q4.

Certifications/Expertise:

• 8+ Years Experience as Project Manager in healthcare IT Setting
• Must have proven experience leading the migration from one EHR to another platform

Logistics:

• Project Manager; (Preference to those that have worked with Medent Practice Manager)
  • Includes Gap analysis and Implementation (including design/specification phase, build, integrated testing, etc) and Delivery
• Start Date: ASAP
• Duration: 6-9 Months
• Travel: Hybrid / Primarily Remote; Must be willing to travel to NY

Client is seeking a full-time Epic Cadence certified analyst to perform full scale assessment of current scheduling system and workflows, provide a recommendation for improvements, changes, and project plan to optimize the current scheduling performance and processes across multiple locations.

Responsibilites:

• Manage complex project planning, analysis, development, build, testing and Implementation
• Perform in depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic Software
• Collaborate with stakeholders
• Interact with vendors and other to identify, prioritize and recommend alternate solutions and risk mitigation strategies
• Assist staff in developing practices to improve configuration and documentation processes
• Designs, develops, modifies and implements testing processes including scripts, recording test results,
• facilitating end user testing
• Facilitates and attends meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs
• Investigates, designs, develops, tests, and implements Epic native reports and dashboards
• Experience in business Analysis, build and adjustment of existing workflows
• Coordinate and communicate with process stakeholders

Required Skills & Abilities:

• 8+ years of Epic Cadence build and coordination experience
• Must have proven experience leading scheduling implementations and/or optimization projects
• Epic Cadence Certified (Required); Referrals Certified (Preferred)

Logistics:

• Start: ASAP
• Duration: 8 months, with potential for extension
• Travel Requirements: Onsite at designated correctional facilities and remote as applicable. This position is anticipated to be onsite for 2-3 weeks for the initial assessment and again for 1-2 weeks for go-live support
• Client Location : California ; Must be willing to work PST

Now seeking a fully remote, experienced Epic HB/PB SME to assist with a client's special project ingesting third-party data into Epic. Resource would be responsible for assisting Client teams with getting charges out of the system prior to the claim being generated and put back into the system after modification. Client is currently struggling to get the data back into Epic at the point of the charge queues.

Required Experience/Skillset:

• 5+ years' experience supporting Epic HB/PB build and maintenance; Experience in Claims/Submittals
• Certification in HB/PB required. Certification in Bridges preferred
• Strong understanding of third-party billing systems and integration within Epic environment
• Must have strong communication skills and ability/willingness to mentor Client teams

Logistics:

• Start Date: ASAP
• Travel: 100% Remote
• Duration: 6 Weeks Initial with Extension Possible

Now seeking experienced Epic HB/PB/Grand Central and RTE Credentialed Trainers (CTs) to assist an active client health system with end-user training for the rollout of scheduling and RCM modules. This is a four-week training engagement that requires full on-site presence. Pending availability, CT can move into a support role for the two-week go-live period after the training engagement.

• Increasing user engagement and adoption through real-time, hands-on training and customized education
• Work directly with client support teams to proactively identify any barriers to success within the end-user adoption and/or access testing prior to live

Required Experience/Skillset:

• 3-5+ years' experience supporting Epic go-lives as Credentialed Trainer supporting Cadence, Prelude, Grand Central and RTE

Logistics:

• Start Date: March 1-14. Possible support through go-live April 1-14
• Travel: 100% required. Must be willing to travel on site; client located in Central Texas

Now seeking experienced Epic ATE go-live consultants for an active health system client to assist with the roll out of Epic and supporting modules. This is a two week go-live that requires full on-site presence. Key responsibilities include:

• Increasing user engagement and adoption through real-time, hands-on assistance and guidance to users during initial roll out
• Address issues quickly and efficiently by serving as a frontline resource for users encountering difficulties, answering questions, troubleshooting problems, and escalating complex issues to the appropriate teams for resolution
• Reinforce training and best practices by providing ongoing guidance, reinforcing the knowledge gained during training and driving efficiency within the system across all user types
• Escalate issues and communicate effectively with Client Command Center throughout the go-live

Required Experience/Skillset:

• 3+ years' experience supporting Epic (i.e. Certification, CT, or other referenceable ATE experience)
• Modules for Support Include:
  • EpicCare Ambulatory
  • OpTime
  • Beaker
  • Cadence, Prelude and Grand Central
  • EpicCare Inpatient; including Behavioral Health specialty workflows

Logistics:

• Start Date: April 1-14th (Must be available for onboarding/training alignment meeting the week prior to on-site support)
• Travel: 100%; Must be willing to travel on site; client located in Central Texas

Client is seeking Epic Ambulatory SMEs to assist with the deployment of Epic Aura at multiple healthcare organizations simultaneously. Each SME will be responsible for the oversight of the Epic build, coordination of engagement communication directly with PM, Leads, and Client Support Teams. Will be responsible for the coordination of ongoing build milestones and training development and delivery; coordination of testing and integrated testing; communication, development and oversight for the test plan and coordination with Client partners and program managers; and communication with all key executive stakeholders.

Skillset / Requirements:

• Required Certifications: Epic Ambulatory
• Preferred Certification/Badges: Epic Aura, Bridges; Care Everywhere, Orders Transmittals; PMP
• Experience: More than 5+ years supporting Epic Ambulatory implementations; must have pre-existing and proven build experience for successful Epic Ambulatory sites; preference to those that have experience building Diabetes specific sites; Must have strong experience leading and coordinating prior implementation projects, preference given to those with PMP or similar PM experience; Must be able to support multiple implementations at once, keeping key milestones and timelines on track
• Additional depth of experience building best practices within Epic:
  • Smart Tools
  • Our Practice Advisories (OPA)
  • General Rule Database (CER)
  • Instant Orders
  • Discoverability (Storyboard, Print Groups, Navigators)
  • Chart Review

Logistics:

• Start Date: Late February / Early March 2026
• Duration: 6 Months+ (Multiple 8-week implementations; happening in tandem)
• Full/Part-Time: Must be willing to work full-time
• Travel: Must be open to travel for initial onboarding; followed by primarily remote support through the implementation roll outs

Currently seeking a fully remote, full-time Integration Subject Matter Expert with strong experience in both Rhapsody and Cloverleaf integration engines to assist a Client through transition from one integration solution to another.

Requirements:

• Minimum of 5-7 years' experience in integration roles, supporting Cloverleaf and Rhapsody
• Required experience with TCL, SQL and HL7
• Must have strong verbal and communication skills

Logistics:

• Working in CST Time Zone
• Start Date: Mid-January; Early February
• Estimated 12 Month Initial Contract
• Travel Requirements: Fully Remote
• Full-Time/ 40 Hours per Week Requirement

Client is currently seeking a team of legacy support SMEs to assist with their migration to Epic EHR from Oracle and Soarian Financials systems. Legacy support SMEs would be responsible for the daily care and feeding of the system, all maintenance, patching and end user support throughout the transition to Epic.

Required Experience/Skillset:

• 5+ years' experience supporting focused application(s)
• Applications for Support Include:
  • Cerner Millennium
  • Cerner Inpatient and Ambulatory, Cerner Scheduling, SurgiNet, PathNet, PharmNet, MPages, Advanced Rules, Chemotherapy Powerplans, IPOCs, Iview, Dynamic Documentation, Carecompass, Tracking Boards, Message Center, CCL
• Great communication and customer service skills
• Ability to take on new modules / areas of expertise with a quick learning curve
• Previous experience with ServiceNow preferred, not required
• Experience supporting in a legacy support or managed services framework preferred

Logistics:

• Start Date: 2026
• Duration: ~18 Months
• Travel: 100% Remote
• Fulltime Hours (40 Hours Per Week)
• Must be able to work Monday-Friday business hours Eastern Time
• Must be willing to participate in on-call rotation throughout engagement

Client is currently seeking a team of legacy support SMEs to assist with their migration to Epic EHR from Oracle and Soarian Financials systems. Legacy support data engineers would be responsible for assisting in the data conversion and archival of the project, as well as daily maintenance for reporting and extracting needs.

Required Experience/Skillset:

• 5+ years' experience supporting Snowflake, Oracle
• Strong experience with SQL, Python, HL7
• Previous experience with ServiceNow preferred, not required

Logistics:

• Start Date: 2026
• Duration: ~18 Months
• Travel: 100% Remote
• Fulltime Hours (40 Hours Per Week)
• Must be able to work Monday-Friday business hours Eastern Time
• Must be willing to participate in on-call rotation throughout engagement

Client is seeking seasoned CareBridge (Qualifacts) subject matter expert (SME) to assist with a current state gap analysis, best practice recommendations, and assisting the organization in the rollout of Inovalon claims clearing as well as OnCall.

Key Responsibilities:

• Assist with the build and deployment of Inovalon
• Provide oversight to Client support team through implementation and rollout of Inovalon
• Assist with optimization of the overall RCM process; providing best practice recommendations based on existing build and features of the system

Required Experience/Skillset:

• 5+ years experience supporting CareBridge (Qualifacts)
• Candidate must have a strong depth of knowledge with the RCM component of the platform
• Experience with Inovalon and OnCall

Logistics:

• Start Date: ASAP; Mid-September
• Duration: 3 Months with Extensions Likely
• Travel: 100% Remote
• Fulltime Hours (40 Hours Per Week)
• Must be able to work Monday-Friday business hours Central Time

Client is seeking experienced Epic ATE go-live consultants to assist with the roll out of behavioral health module within Epic. This is a four week go-live that requires full on-site presence. Key responsibilities include:

• Increasing user engagement and adoption through real-time, hands-on assistance and guidance to users during initial roll out
• Address issues quickly and efficiently by serving as a frontline resource for users encountering difficulties, answering questions, troubleshooting problems, and escalating complex issues to the appropriate teams for resolution
• Reinforce training and best practices by providing ongoing guidance, reinforcing the knowledge gained during training and driving efficiency within the system across all user types

Required Experience/Skillset:

• 3+ years experience supporting Epic
• Modules Include:
  • EpicCare Ambulatory, including Epic Behavioral Health specialty workflows
  • Cadence, Prelude, and Welcome
  • Professional Billing
  • Healthy Planet and Campaigns
  • EpicCare Inpatient, specific focus with medication management
  • Grand Central

Logistics:

• Start Date: April 2026
• Duration: Four Week On-Site
• Travel: 100% On-Site in California

Client is seeking experienced Epic ATE Project Manager to provide oversight, project planning and serve as key liaison for all aspects of the go-live ATE project. This resource will be responsible for developing a project plan, including deliverables, milestones and timeline for all ATE support phases. The PM will play a crucial role in evaluating Client's current support readiness level, provide a gap analysis and finalize a support project plan with Client team. The PM will assist with the development and delivery of orientation/training as well as oversee the logistics and execution for all ATE resources throughout the duration of the support contract. Key Responsibilities include:

• Manage all Contractor ATE Go-Live Resources including hiring, onboarding, and scheduling
• Manage and report ATE staff scheduling
• Manage any schedule changes and adapt staff scheduling as needed
• Provide real-time tracking of quality and numbers of end-user engagement
• Assign oversight roles for each site location
• Provide continuous (24 hours per day / 7 days per week) coverage as needed
• Document all Contractor activities related to Go-live and present as work products and a comprehensive deliverable
• Support Client, EHR vendors, and end users to confirm that Go-Live issues are reported in the ticketing system, triaged for decisions, and resolved in a timely manner

Required Experience/Skillset:

• 5+ years experience supporting Epic with proven history of project planning and execution leading to successful Epic go-live support strategies
• PMP Certification
• Preference to candidates that have previously supported ATE engagements holding certification and/or credentials in multiple Epic modules
• Modules Include:
  • EpicCare Ambulatory, including Epic Behavioral Health specialty workflows
  • Cadence, Prelude, and Welcome
  • Professional Billing
  • Healthy Planet and Campaignsv
  • EpicCare Inpatient, specific focus with medication management
  • Grand Central

Logistics:

• Start Date: January 2026
• Duration: 6 Months
• Travel: Hybrid; Must be willing to travel regularly to CA; Preference given to candidates on West coast

Client is seeking a full-time Epic Credentialed Trainer. Trainer will be responsible for the delivery of all Epic onboarding across the organization for all levels of end-users.

Experience/Requirements:

• Epic Ambulatory/Cadence/Prelude/PB/ PB/Wisdom Credentialed Trainer and/or Certification
• Preference to candidates with experience supporting OCHIN clients
• 3-5+ years' experience delivering training to end-users of all levels, including Providers

Logistics:

• Start Date: ASAP
• Duration: 6 month initial
• Full-Time
• Travel Requirements: Must be willing to travel on-site weekly; Preference to candidates local to Boston

Client is seeking an experienced Project Manager to lead and oversee a critical third-party systems migration project. This role requires a strong background in managing data conversion, application migration, and systems integration. The ideal candidate will bring a proven track record in healthcare IT and a deep understanding of complex system transitions.

Key Responsibilities and Typical Tasks:

• Develop and execute comprehensive project plans, including scope, schedule, budget, and resource allocation
• Monitor project progress and provide regular updates to stakeholders
• Coordinate the migration and integration of data and applications from legacy systems to the target environment
• Ensure data integrity, security, and compliance during all stages of the migration
• Work closely with business leaders, IT teams, and vendors to gather requirements and align on project objectives
• Act as a primary liaison between stakeholders to ensure smooth communication and issue resolution
• Identify potential project risks and develop mitigation strategies
• Ensure compliance with industry standards and best practices
• Oversee vendor activities, including performance monitoring, and contract compliance
• Manage Service Level Agreements (SLAs) to ensure project deliverables meet quality standards

Certifications & Educational Requirements:

Education:

• Bachelor's degree in engineering, computer science, or a related field
• PMP certification is required. Scrum Master certifications is a plus

Experience:

• Over 10 years of project and product management experience in healthcare IT
• Experience in data migration, and system integrations due to mergers/acquisitions
• Successful execution of large-scale projects in diverse healthcare environments, such as hospitals and clinics
• Expertise in agile methodologies and system development lifecycle (SDLC) processes

Technical Skills:

• Proficient in tools such as SharePoint, and Microsoft Project Plan
• Familiarity with cloud platforms (AWS, Google Cloud), data interfaces (HL7), and healthcare-specific applications like EHR, PACS, and Lab systems

Key Competencies:

• Strossng analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proven ability to lead cross-functional teams across geographically distributed locations

Logistics:

• Working in PST Time Zone (Must be willing to work EST hours Monday-Friday)
• Start Date: ASAP
• Estimated 5-6 Month Initial agreement
• Travel Requirements: Primarily Remote unless candidates are local to Bay Area
• Full-Time

Currently seeking a full-time, Epic Instructional Designer to provide Epic training support for the integration of a new facility that in the process of being acquired by Client. Instructional Designer will be responsible for creating and delivering comprehensive training sessions to end users prior to go-live. Following go-live, the resources will provide hands-on, at the elbow support for end users to address any issues, answer questions, and provide real-time assistance.

Required Skills & Abilities:

• Prior experience in successful Epic implementations working as both Instructional Designer, Trainer and ATE
• Ability to quickly modify Epic training to fit new workflows
• Conduct In Person Training
• Provide at-the-elbow support in person during go-live
• Must have two or more years of experience designing, developing, and delivering Epic training for one of the following applications:
  • ASAP
  • Willow
  • Cogito
  • Orders
  • Clin Doc
  • OpTime

Certifications & Educational Requirements:
Epic curriculum certification or accreditation in one or more of the following:

• ASAP
• Willow
• Cogito
• Orders
• Clin Doc
• OpTime
• Training Environment Build (preferred)

Logistics:

• Working in PST Time Zone (Must be willing to work EST hours Monday-Friday)
• Start Date: January 27th, 2025
• Estimated 3-Month Initial agreement
• Travel Requirements: Primarily On-Site
• Full-Time

Now seeking skilled Epic analysts to join our dynamic help desk team. The ideal candidates will provide Epic support and assistance to our hospital clients, ensuring smooth operations and resolving Epic-related issues promptly. This is a full-time, fully remote role.

Duties:

• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed
• Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems
• Provide Epic support for workflow related problems
• Assist in resolving Epic tasks such as user account management and access control
• Set up and troubleshoot Epic connectivity for remote users
• Collaborate with the client Epic analysts to ensure seamless operations

Experience:

• Strong customer service skills and call center experience
• Excellent communication, telephone etiquette, written and verbal skills. Proficient in English
• Working knowledge of Windows and Microsoft applications
• Familiarity with various Epic modules
• Proficiency in various Epic workflow concepts
• Experience in remote Epic support and customer service
• Knowledge navigating Epic Hyperspace and Hyperdrive
• Understanding of Epic Hyperdrive technologies

Join us to enhance your Epic skills and contribute to a dynamic work environment!

Job Description

Now seeking well-rounded Epic MyChart Service Desk Agents with experience assisting and supporting end users with Epic application issues for a long-term, full-time, remote engagement. Epic MyChart experience is required. Note: client coverage includes business hours, nights, and weekends in Eastern Time zone.

Responsibilities:

• Answer and manage calls from end users
• Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary
• Identify, research, and resolve Epic application issues
• Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
• Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
• Understand client's latest configurations and changes to Epic modules
• Document, track, and monitor problems to ensure timely resolution

Qualifications:

• Must be well versed in Epic with certification in one or more Epic applications
• Must have Epic MyChart experience
• Build and/or reporting knowledge in Epic is preferred
• Prior experience supporting a hospital, health system or health center is required
• 2 years' experience in an Epic end-user support role, service desk or experience using Epic in a clinical setting for 5+ years
• Prior experience working tickets and day-to-day help desk functions preferred
• Must have strong customer service skills and the ability to troubleshoot and solve problems
• Requires excellent written and oral communication skills
• Excellent multi-tasking skills required
• Quiet home office environment
• High-speed internet required

Currently seeking skilled candidates with strong problem-solving abilities for both full-time and part-time Remote IT Support Agent positions supporting hospital and health system users. Agents must display good interpersonal skills as they interact with users from various hospital departments, including executive levels. Agents must listen to users' technical needs, understand their problems, and implement and document resolution for them.

Responsibilities:

• Deliver remote support to users as the first point of contact for problem resolution.
• Provide remote workstation technical support.
• Troubleshoot hardware, software, and network issues.
• Install and configure software (applications, device drivers, etc.).
• Maintain accurate, detailed descriptions of services performed while on support calls.
• Assist team to monitor ticketing queue, support requests, and document in system.
• Handle help desk escalations needs.
• Establish good relationships with all clients hospitals and colleagues.
• Manage technical documentation.

Requirements:

• Good problem-solving skills
• Excellent written and verbal communication skills
• Attention to detail
• Good interpersonal skills

Preferred Experience:

• 3+ years of experience in IT end-user support
• Certifications preferred. (CompTia, Microsoft, etc.)
• Strong troubleshooting skills
• Microsoft Windows Desktop environment experience
• Microsoft Office 365 environment experience
• Familiarity with HIPAA compliance
• EHR support experience (Epic, Oracle Cerner, MEDITECH)

Schedule:

• Our health system clients operate 24 hours per day 365 days a year.
• Shift work may be required as well as nights and weekends.