Client is seeking a full-time, fully remote Pharmacy and Reporting SME to assist in the pharmacy reporting and data formatting for a transition from Soarian Pharmacy to Oracle CommunityWorks. Resource will be required to extract data from existing Soarian Pharmacy UDA and Master Files to prepare data for conversion to Oracle.

Experience / Requirements:

• 5+ years' experience supporting Oracle Pharmacy and Soarian Pharmacy modules
• Proven experience supporting a successful implementation of Oracle Pharmacy in a CommunityWorks environment
• Must have experience with Soarian Pharmacy UDA and Master File Maintenance

Logistics:

• Start Date: ASAP
• Duration: 3-6 Month Initial; Possible long-term extensions following
• Timezone: Must be willing to work CST
• Capacity: Full-Time Role
• Travel Requirements: Remote

Client is seeking a full-time, fully remote Epic Ambulatory / OCHIN Analyst to assist with the daily support and care/feeding of the OCHIN environment. This includes participation in support queue and serving as a liaison between client and OCHIN.

Experience/Requirements:

• 3-5+ years' experience supporting Epic Ambulatory; Epic Ambulatory Certification; preference to candidates with experience supporting OCHIN clients
• Strong customer service experience
• Experience with ITSM: JIRA

Logistics:

• Start Date: ASAP
• Duration: 6 month initial
• Full-Time
• Travel Requirements: Remote

Client is seeking a full-time Epic Revenue Cycle Analyst. Resource will be responsible for providing daily care and feeding to the system, completing build tasks and assisting with ongoing optimization efforts.

Experience/Requirements:

• Epic Certification: HB/PB, Referrals
• OCHIN Experience Preferred, not required
• 3-5+ years' experience supporting Epic RCM modules in an ambulatory setting

Logistics:

• Start Date: ASAP
• Duration: 6 Month Initial
• Full-Time
• Travel Requirements: Remote

Client Services Manager is the liaison between the client and Service Desk and acts as the main point of escalation for the client. Client Service Manager plays a key role in Quality Assurance and is responsible for tracking, presenting, and upholding KPIs and SLAs according to company standards and client contracts. Excellent communication, customers service, and IT/EMR skills are required to work effectively across the entire Service Desk Team, which includes Service Desk Agents, Team Leads, Management, Executives, and Clients.

Essential Duties and Responsibilities:

• Analyze and trend data to track and uphold client SLAs metrics. Develop strategy to ensure contract adherence.
• Track Service Desk quality by evaluating technical skills, documentation accuracy, and adherence to client processes and workflows. Feedback is provided to Service Desk leadership or client. Client Service Manager may assist with implementing appropriate corrective actions as needed.
• Present Service Desk metrics to clients on a weekly, monthly, or quarterly basis, as defined by client contract.
• Develop 2-way partnership with clients which includes daily, weekly, or monthly communications. Advocate for the customer to ensure satisfaction and evolve with their needs.
• Act as a liaison between client and Service Desk Agents or Leadership to ensure needs are met on both sides, and MTS is providing the best support possible.
• Client Services Manager acts as point of escalation for Service Desk issues.
• Serve as MTS representations during Major Incidents.
• Participate in on-call rotation for Major Incidents.
• Participate and attend regular and impromptu meetings, as required by the client. This includes bridge lines for major incidences, upgrades, or outages.
• Commit to continuous improvement both internally and with each client.
• Lead and organize special projects which may include expanding the scope of service desk responsibilities or new client implementations.

Education and/or Experience:

• High school diploma or GED required; Bachelor's Degree or equivalent experience preferred.
• Three years of related experience, with one year in a lead or supervisory capacity, is required.
• ITIL certification preferred.

Requirements and Logistics:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong leadership and communication skills.
• Previous experience in IT, IT Management, or Customer facing roles.
• Knowledgeable in Change Management and Major Incident Management.
• Skilled in utilizing reporting tools such as PowerBI and Excel.
• Travel: Must be able to travel onsite at least 3 days per week; Preference given to NY candidates.
• Start Date: Immediate.

Client is seeking a full-time, fully remote Epic Project Manager to support the Epic May 2025 Upgrade Project, which includes overseeing the implementation of Service Authorizations, SSO Integration with Navitus, Pharmacy Claims Import for Patient Access, and applicable changes for all downstream integrations and reporting.

Key Responsibilities:

• Oversight of Epic implementation, upgrades, and system optimization
• Coordination between technical teams, clinical leadership, and stakeholders
• Ensuring compliance with regulatory and healthcare industry standards
• Driving workflow improvements and system adoption across departments

Required Skillset:

• Proven experience leading complex, large scale Epic implementation and/or upgrade projects
• Experience using Epic resources and tools – Orion, Galaxy, Nova and Sherlock to coordinate project activities
• Ability to manage the scope, cost, schedule and quality of the project
• Ability to develop and maintain project plans and documentation (charter, requirements, project timelines/schedules, communication, risk, and change management plans)
• Ability to work with resource managers to ensure resource availability and effectively manage allocated resources across project priorities
• Ability to evaluate project progress on a regular basis and prioritize any dependencies issues, and risks
• Ability to communicate effectively with business leaders and drive informed decision making
• Strong organizational and leadership skills with a track record for timely delivery
• Proficiency using MS Office Suite, specifically MS Project, Visio, and SharePoint

Preferred Experience:

• Project management experience running large scale projects in a health plan (health insurance) and/or managed care setting
• Previous Epic implementation experience for a health plan, preferably for Epic Tapestry
• Familiarity with health plan/managed care operations and high-level workflows
• Prerequisite training with Epic - Overview of Implementation course
• Previous experience in the Epic Implementation Director role as defined by Epic

Logistics:

• Start Date: ASAP
• Duration: 6 Month Term
• Fully Remote; Must be willing to work PST Time Zone

Client is seeking a full-time Epic Program Manager to provide oversight throughout a 3 year project implementing Epic across a large scale, multi-specialty health system.

Key Responsibilities:

• Oversight of Epic implementation, upgrades, and system optimization
• Coordination between technical teams, clinical leadership, and stakeholders
• Ensuring compliance with regulatory and healthcare industry standards
• Driving workflow improvements and system adoption across departments

Certifications / Qualifications:

• Project Management Professional (PMP) Certification
• Epic certification in at least one Epic module; with 5 years' experience successfully implementing Epic
• Must have a deep understanding of hospital workflows across clinical, access, RCM, and analytics
• Preference given to candidates that have previous experience in a build role

Logistics:

• Start Date: March 2025
• Duration: 3 Year Term
• Primarily Remote; Must be willing to travel on-site at least 25% of the time
• Must be willing to work CST Time Zone

Currently seeking a full-time, Epic Instructional Designer to provide Epic training support for the integration of a new facility that in the process of being acquired by Client. Instructional Designer will be responsible for creating and delivering comprehensive training sessions to end users prior to go-live. Following go-live, the resources will provide hands-on, at the elbow support for end users to address any issues, answer questions, and provide real-time assistance.

Required Skills & Abilities:

• Prior experience in successful Epic implementations working as both Instructional Designer, Trainer and ATE
• Ability to quickly modify Epic training to fit new workflows
• Conduct In Person Training
• Provide at-the-elbow support in person during go-live
• Must have two or more years of experience designing, developing, and delivering Epic training for one of the following applications:
  • ASAP
  • Willow
  • Cogito
  • Orders
  • Clin Doc
  • OpTime

Certifications & Educational Requirements:
Epic curriculum certification or accreditation in one or more of the following:

• ASAP
• Willow
• Cogito
• Orders
• Clin Doc
• OpTime
• Training Environment Build (preferred)

Logistics:

• Working in PST Time Zone (Must be willing to work EST hours Monday-Friday)
• Start Date: January 27th, 2025
• Estimated 3-Month Initial agreement
• Travel Requirements: Primarily On-Site
• Full-Time

Now seeking skilled Epic analysts to join our dynamic help desk team. The ideal candidates will provide Epic support and assistance to our hospital clients, ensuring smooth operations and resolving Epic-related issues promptly. This is a full-time, fully remote role.

Duties:

• Receive and review all incoming client issues via phone, email or online ticket portal. Create tickets if receiving directly via phone
• Evaluate all incoming tickets. If unable to resolve, escalate to other resources as needed based on complexity or duration of support needed
• Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems
• Provide Epic support for workflow related problems
• Assist in resolving Epic tasks such as user account management and access control
• Set up and troubleshoot Epic connectivity for remote users
• Collaborate with the client Epic analysts to ensure seamless operations

Experience:

• Strong customer service skills and call center experience
• Excellent communication, telephone etiquette, written and verbal skills. Proficient in English
• Working knowledge of Windows and Microsoft applications
• Familiarity with various Epic modules
• Proficiency in various Epic workflow concepts
• Experience in remote Epic support and customer service
• Knowledge navigating Epic Hyperspace and Hyperdrive
• Understanding of Epic Hyperdrive technologies

Join us to enhance your Epic skills and contribute to a dynamic work environment!

Currently seeking skilled candidates with strong problem-solving abilities for both full-time and part-time Remote IT Support Agent positions supporting hospital and health system users. Agents must display good interpersonal skills as they interact with users from various hospital departments, including executive levels. Agents must listen to users' technical needs, understand their problems, and implement and document resolution for them.

Responsibilities:

• Deliver remote support to users as the first point of contact for problem resolution.
• Provide remote workstation technical support.
• Troubleshoot hardware, software, and network issues.
• Install and configure software (applications, device drivers, etc.).
• Maintain accurate, detailed descriptions of services performed while on support calls.
• Assist team to monitor ticketing queue, support requests, and document in system.
• Handle help desk escalations needs.
• Establish good relationships with all clients hospitals and colleagues.
• Manage technical documentation.

Requirements:

• Good problem-solving skills
• Excellent written and verbal communication skills
• Attention to detail
• Good interpersonal skills

Preferred Experience:

• 3+ years of experience in IT end-user support
• Certifications preferred. (CompTia, Microsoft, etc.)
• Strong troubleshooting skills
• Microsoft Windows Desktop environment experience
• Microsoft Office 365 environment experience
• Familiarity with HIPAA compliance
• EHR support experience (Epic, Oracle Cerner, MEDITECH)

Schedule:

• Our health system clients operate 24 hours per day 365 days a year.
• Shift work may be required as well as nights and weekends.