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Epic MyChart Help Desk Case Study

San Francisco Department of Public Health
San Francisco Department of Public Health (SFDPH), San Francisco, California


About the Client

The mission of SFDPH is to protect and promote the health of all San Franciscans. The San Francisco Health Network is the city's only complete system of care. It hosts locations throughout the city, including Zuckerberg San Francisco General Hospital and Trauma Center; Laguna Honda Hospital and Rehabilitation Center; more than 15 primary care health centers in the community; as well as a comprehensive range of substance abuse and mental health services. Providing care to roughly 100,000 patients annually, Zuckerberg San Francisco General Hospital and Trauma Center is an essential part of San Francisco's healthcare system. Spanning 20 percent of the city's overall inpatient care, the hospital is recognized as one of the nation's top hospitals, with a full complement of inpatient, outpatient, emergency, diagnostic and psychiatric services. Zuckerberg San Francisco General and the University of California San Francisco School of Medicine (UCSF) have been partners in public health since 1872, aligning together as one of the nation's leading academic medical centers.