Today's IT departments are pressured by competing projects, budgetary concerns, high turnover and staff burnout, along with an industry-wide lack of qualified IT staffing. Stoltenberg Consulting's Cerner Tier 1+ Service Desk Line is the go-to support solution, offering all-inclusive packaging or customized solutions specifically catered to your organization's budget, IT landscape and end-user needs.
Named 3x Best in KLAS for Partial IT Outsourcing, Stoltenberg's Cerner Tier 1+ Service Desk Line provides Tier 1+ and optional Tier 2 and 3 support for healthcare organizations of all sizes, from small community hospitals to large multi-hospital entities. Our extensive knowledge and Oracle Cerner system expertise enables quick but thorough ticket resolution, satisfied end users, and detailed Tier 1+ Service Desk reporting for proactive IT issue mitigation across the continuum of care. We proactively educate users within our Cerner Help Desk support, so issues are fully resolved on the first call with effective communication, documentation, customized how-to instruction sets and knowledge transfer.