Today's IT departments are pressured by competing projects, budgetary concerns, high turnover and staff burnout, along with an industry-wide lack of qualified IT staffing. Stoltenberg Consulting's Epic Tier 1+ Service Desk Line is the go-to solution, offering all-inclusive packaging or customized support specifically catered to your organization's budget, IT landscape and end-user needs. Whether for select facilities or across your entire health system — nights and weekends or around-the-clock support — our Epic Service Desk is here with flexibility as IT demands and user expectations change.
Named 3x Best in KLAS for Partial IT Outsourcing, Stoltenberg's Epic Tier 1+ Service Desk provides Tier 1+ and optional Tier 2 and 3 support for healthcare organizations. Our extensive knowledge and expertise aids with quick but thorough first-call resolution, Epic system knowledge transfer and workflow optimization throughout the Epic suite of applications.
Whether seeking Epic EHR, technical/desktop, MyChart, or a combination of end-user support types – available as 24/7 support or after-hours only – complete your Epic help desk support inquiry now.