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Taking Clinician Support to the Next Level

With the 3x Best in KLAS Tier 1+ Help Desk, end-user IT issues are completely resolved on the first interaction. No matter the time or day of the week, doctors gain priority, immediate response through the physician concierge line. That means there are no call backs, long wait times, or batched reroutes, which ultimately results in more time for direct patient care. Whether it's an EHR access issue, custom report or remote user desktop support need, we're ready.

When clinicians call the Stoltenberg Tier 1+ Service Desk, they are immediately paired with clinically consultative service desk analysts, and oftentimes an actual RN analyst, matched to the specific hospital and EHR system. During each interaction an analyst makes sure to thoroughly listen to the clinician request to properly analyze, fully resolve, and document the ticket. But, that's just the beginning.

The Stoltenberg Difference

For each clinician, Stoltenberg's Tier 1+ Service Desk analysts create individualized step-by-step instruction sheets, catered to the specific end user. If the issue is an end-user knowledge transfer opportunity, the analyst delivers on-demand specialized educational material immediately. Perhaps a hospital physician needs help with EpicCare ClinDoc for example. She would dial the Stoltenberg physician concierge line where she is rapidly connected with an Epic service desk analyst. The analyst would walk her through a step-by-step tutorial including how-to screenshot documentation, staying on the line to ensure the problem is fully resolved. The customized how-to instructions are then available to the physician, if needed in the future. This attention to detail is not limited to our Hospital IT Service Desk. It spans our entire spectrum of EHR consulting work. But, don't just take our word for it. See real clinician feedback below:


"I had to reach out to you to compliment one of your staff members. I had been trying for two years to get a change completed in the system. I finally decided to reach out and call the service desk this morning and was fortunate to be assisted by Curtis. He was not only helpful in getting my problem headed in the right direction, but his kind demeanor and positive attitude made my day. In a time of distancing and disconnection, one wouldn't think a task needing to be resolved with IT would be such a pleasant one."

—Clinical Educator II feedback during COVID-19 support